30-day return window

You may request a change-of-mind return within 30 calendar days after delivery. Eligible equipment must be unused, unassembled where applicable, in resalable condition and returned with its original packaging, manuals, accessories and proof of purchase.

Contact info@weightcrunchshop.com within the return window with your order number, product and reason for return. We will provide return instructions and confirm the correct destination. Do not send equipment to an address without those instructions.

Items & conditions

Used, assembled, altered or customer-damaged items are not eligible for a change-of-mind return. Custom or special-order products are excluded only where that exclusion was clearly disclosed before purchase. Gift cards are not redeemable for cash except where required by law.

These conditions do not remove rights relating to defective, damaged, misdescribed or incorrectly supplied goods.

Damaged, defective or wrong items

Contact us promptly with your order details, a description and photos if available. Stop using equipment that appears unsafe. We will assess the issue and arrange an appropriate repair, replacement or refund consistent with the circumstances, any applicable written warranty and your legal rights.

For an incorrect item or a verified defect or shipping damage for which we are responsible, we arrange or cover necessary return freight. You will not be charged a restocking fee for our error.

Return shipping & fees

For an eligible change-of-mind return, the customer pays return shipping or freight. Original outbound shipping is not refundable for change-of-mind returns. No restocking fee applies to eligible returns under this policy.

Pack equipment securely and follow the return instructions. For large items, arrange freight with us before booking a carrier. Any exception must be disclosed before purchase and cannot override mandatory consumer rights.

Refund timing & exchanges

We inspect returned items and issue approved refunds to the original payment method within 7 business days of receiving an eligible return, including our inspection. We will explain any refusal or proposed deduction. Your bank or payment provider may take additional time to display the credit.

For exchanges, contact us first; availability and any price difference must be agreed before replacement. For cancellation of an unshipped order, see our Shipping Policy. Legally required refunds are not replaced with store credit without your agreement.

Your rights

This policy is in addition to applicable federal and state consumer protections. It does not limit rights that cannot legally be excluded, including rights for defective or misrepresented goods. The version shown when you ordered applies to that purchase.