Weight Crunch Shop · Customer Care

Frequently asked questions

Quick answers about orders, delivery and equipment support.

Last updated: October 20, 2026

Ordering & product details

Which payment methods can I use?
Use the methods displayed at checkout or on a written invoice. Confirm the order total and delivery details before paying.

Is an item new or used?
Check the individual listing. Condition, included accessories and any product-specific warranty should be clear before purchase. Ask us if anything is missing.

Delivery

How much does delivery cost?
Costs depend on the equipment and ZIP code and must be shown before payment.

How long does delivery take?
Unless your product or order states otherwise, estimated processing is 1–3 business days, followed by 1–7 business days in transit. See the Shipping Policy for delays and special freight arrangements.

Is assembly included?
Only when specifically included in your order.

Returns & warranty

Can I return equipment?
Eligible change-of-mind returns may be requested within 30 days of delivery. Conditions and shipping responsibilities are explained in our Returns Policy.

How long is the warranty?
Coverage depends on the product and its written warranty. Read our warranty guide and request the product-specific terms before purchase.

Contact & visits

How do I contact you?
Email info@weightcrunchshop.com or call +1 (559) 528-8108.

Can I collect equipment or visit?
Contact us first to confirm whether a visit or collection can be arranged. The published business contact address does not by itself guarantee walk-in or pickup availability.