Before ordering

Check the equipment and package dimensions, your doorways, installation space and access route. Provide a complete street address, ZIP code and phone number. Tell us about stairs, narrow access, appointment restrictions or unloading needs before accepting a delivery quote.

Delivery services

Confirm whether your order includes curbside delivery, a liftgate, inside delivery or assembly. Services are included only if listed in your written order. For regional availability, charges, processing and transit estimates, use our Shipping Policy.

When the order arrives

Inspect packaging, keep the delivery documents and photograph any visible damage where possible. Contact us promptly about missing, incorrect or damaged equipment. Keep packaging until you have checked the contents.

For order updates, include your order number in an email to info@weightcrunchshop.com.