Weight Crunch Shop · Customer Care
Shipping & delivery
Delivery information for gym equipment orders placed through weightcrunchshop.com.
Last updated: October 20, 2026
Delivery area & charges
We serve customers in the United States. Delivery availability and charges depend on the equipment and destination ZIP code. The shipping amount must be shown at checkout or in your written quote before you pay.
For oversized equipment, Alaska, Hawaii, U.S. territories, remote locations or addresses that need special access, contact us to confirm service and pricing before ordering. A displayed product does not guarantee delivery to every address.
Processing & transit
Unless the product page or your written order terms state otherwise, our estimated processing time is 1–3 business days, followed by an estimated 1–7 business days in transit after dispatch. Business days exclude weekends and U.S. public holidays. These are separate stages, not a guaranteed arrival date.
Product-specific lead times, backorders and delivery arrangements must be disclosed before purchase. Tracking or freight details are provided when available.
Shipment delays & cancellation
If we cannot ship within the promised time, we will notify you, provide a revised shipping date where available, and give you the choice to agree to the delay or cancel for a full refund of the unshipped order. We will not treat silence as consent where affirmative consent is required.
If no shipping time was stated, applicable federal rules generally require shipment within 30 days of a properly completed order or a compliant delay/cancellation process. Refunds required by those rules are issued within the applicable deadline, generally seven working days after cancellation for ordinary payment methods.
Receiving large equipment
Provide a complete street address, ZIP code and reachable telephone number. Confirm doorway dimensions, access restrictions, stairs, unloading needs and any liftgate or appointment service before payment. Inside delivery, assembly, removal of old equipment and installation are included only when expressly listed in your order.
Please inspect packaging and equipment on arrival and keep photographs of damage where possible. Contact us promptly about missing, damaged or incorrect items. A delivery signature does not waive rights provided by law.
Prices, taxes & returns
U.S. store prices are in U.S. dollars (USD). Applicable sales tax and delivery charges are shown separately before order confirmation. Any additional service or redelivery charge must be disclosed and agreed to before the service is performed.
Read our Refund and Returns Policy for return eligibility and freight responsibilities.